You can easily contact us via our contact page or by sending an email to info@lilyandsun.nl. Our customer service is ready to help you from Monday to Saturday, between 8:30 AM and 6:00 PM. We'd love to hear from you and are here to answer any questions you may have.

Shipping costs are covered by us, which means all our products are delivered 100% FREE with no minimum order quantity.

You can pay with PayPal, Klarna, iDEAL and credit card (Mastercard, Visa and AMEX).

No, unfortunately this is not possible due to international shipping methods. You will receive an email once the package has been shipped and you can track it via our Track & Trace system .

In 99% of cases, orders are delivered within the expected delivery time. If not, you can check the status of your order on our " Track your order " page. If you have not received anything a week after the expected delivery time, please contact us.

Our delivery time varies per product and includes both production and shipping of your order to your address. From the moment your order arrives, we aim to deliver it to you within 5 to 9 working days, depending on the product chosen. For specific information regarding the delivery time of each product, we recommend that you consult our shipping policy . This way you are always well informed about the expected arrival time of your purchase.

Yes, you can return your order within 30 days of receipt. We ask for a personal contribution for the return shipment to cover the costs. For more detailed information and return conditions, please refer to our returns policy . This way you are fully informed about how you can return your order and what is involved.

Because we work with different suppliers, products may be shipped separately. If items are missing from your order, you will normally receive them within 2-3 days.